Novella Manor trades online from Indore, Madhya Pradesh stocking candles & decorative glass for customers all over the country.
The short version
- Based in: Indore, Madhya Pradesh
- Trading as: Novella Manor — online only, no showroom
- Catalogue: candles & decorative glass, bought from suppliers and sold under our own name
- Delivery: anywhere in India, shipped out of Indore
- Payment: UPI, or cash when the courier arrives
How we buy
Suppliers deliver to us, we check and shoot it, and it goes live . What you order leaves our shelf, not a stranger’s.
Product pages here only carry facts we can support — where a supplier cannot tell us a material or a measurement, we leave it out rather than fill the gap with a guess.
Our position
We are an online seller of candles & decorative glass trading as Novella Manor, shipping nationwide and accountable for each order.
Stock comes from suppliers and is sold under the Novella Manor name. We neither manufacture nor act as an authorised dealer for any brand.
When an order goes wrong
allow 1–2 business days for us to get a parcel ready ; after that the courier needs 3–9 business days, longer for remote pin codes.
Take a video while unpacking. It is the fastest way to resolve a damaged, incorrect or incomplete delivery — send it within 48 hours and the replacement or refund is ours to fund.
You have 10 days to return an item, and refunds go out within 7 business days . We do not offer a direct exchange, and we would rather you knew that now.
Getting hold of us
Reach us at [email protected], or on +91 8103034365 during customer service hours. The contact page carries our hours — outside them, expect a reply on the next working day.